International Key Account Executive (12m FTC)

Job description

As an International Key Account Executive you will be responsible for supporting five Area Sales Managers and the Regional Director, along with their many customers.

Key responsibilities:
• Deal with daily orders, returns requests and queries received from customers from North, South and Eastern Europe
• In conjunction with Area Sales Managers develop weekly email customer mailings focusing on new titles/authors/ series
• Solve and answer customer related queries and issues delegated by Area Sales Managers
• Run sales reports on available tools and apps (Business Objects, Bibilio, SAP)
• Monitor order dues and sales reports: collating sales information, bundle and merge data in Excel (pivot tables, vertical lookup)
• Manage relationships across a diverse internal network (Operations, Marketing, Customer and Credit Services)
• Manage customer distribution database (excel) and customer mailings
• Manage monthly mailings of publishing programme (Bestsellers and Highlights)
• Provide back up for travelling for Area Sales Managers
• Packing and posting of sales materials to Europe based Area Sales Managers and customers
• Coordinate with Marketing Team on Order Form requests and adapt as necessary for local markets

We’d love it if you had…

Are you commercially- minded, highly organised, and able to thrive in a fast-paced environment? Do you have sales and administrative experience and the ability to work to strict deadlines whilst maintaining excellent customer care? If so we want to hear from you.

Essential criteria:
• Experience in both commercial and administrative roles
• Demonstrable customer facing experience with excellent communication skills and a focus on friendly and efficient customer service.
• Ability to work well under pressure and to strict deadlines whilst juggling multiple responsibilities
• Excellent numeric and system skills and ability to learn new applications (SAP, Business Objects, Power BI, Biblio)
• Proficient in MS Word, Excel (formulas: Vlookup) and Powerpoint (design)
• Highly organised and good attention to detail
• Ability to work autonomously and to solve problems independently
• An interest in International markets and an enthusiasm for books and reading

Employer details

We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.